Shipping policy
Thank you for shopping with Purrlina. Below you'll find everything you need to know about how and when your order will arrive.
Free Shipping on All US Orders
We offer free standard shipping on every order shipped to an address in the United States. No minimum purchase required.
Where We Ship
We currently ship to all 50 US states. At this time, we do not ship to APO/FPO/DPO military addresses or to addresses outside the United States.
Processing Time
Orders are processed within 1 to 3 business days (Monday to Friday, excluding US holidays). Orders placed on weekends or holidays are processed the next business day.
Delivery Time
Once shipped, standard delivery usually takes 7 to 15 business days. Delivery times are estimates and may be longer during peak seasons such as Black Friday, Cyber Monday, and the holidays, or due to weather and carrier delays.
|
Step |
Estimated time |
|---|---|
|
Order processing |
1–3 business days |
|
Standard delivery (US) |
7–15 business days |
|
Shipping cost |
Free |
Order Tracking
As soon as your order ships, we'll email you a tracking number. Please allow 2 to 5 business days for tracking information to update after you receive it. If you have any trouble tracking your order, email us at purrlina2@gmail.com.
Multiple Packages
Our products are shipped from different fulfillment partners. If you order more than one item, your order may arrive in separate packages on different days. You will not be charged extra for this.
Taxes and Fees
Your order total at checkout includes everything you need to pay. You will not be asked to pay any additional fees when your package is delivered.
Incorrect Address
Please double-check your shipping address before placing your order. If you notice a mistake, contact us within 12 hours and we'll do our best to update it. We are not responsible for orders shipped to an incorrect address provided by the customer.
Lost, Stolen, or Delayed Packages
- If your tracking shows delivered but you can't find your package, please check with neighbors, your building's mail room, and around your property, then contact us within 7 days.
- If your order hasn't arrived within 30 days of shipping, contact us and we'll send a free replacement or a full refund.
- If your item arrives damaged, please see our Refund & Return Policy.
Contact Us
Have a question about shipping? Email us at purrlina2@gmail.com and we'll get back to you as soon as possible.
