Terms of service

Welcome to Purrlina. These Terms of Service ("Terms") apply to your use of purrlina.com (the "Site") and any purchase you make from us. By visiting the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

1. Eligibility

You must be at least 18 years old, or the age of majority where you live, to place an order on the Site. By placing an order, you confirm that the information you provide is true and complete.

2. Products and Descriptions

We do our best to describe and display our products accurately. However:

  • Colors may look slightly different depending on your screen settings.
  • Measurements are approximate and may vary slightly (about 0.5 to 1 inch).
  • Product packaging may differ from the images shown.

Please check sizes and measurements carefully before ordering. If an item arrives significantly different from its description, please see our Refund & Return Policy.

3. Pet Safety

Your cat's safety matters to us. Please follow these guidelines when using our products:

  • Always supervise your cat when using toys, especially those with small parts, strings, feathers, or batteries.
  • Choose the correct size for collars, harnesses, and clothing, and check fit regularly.
  • Remove any product that becomes damaged or worn.
  • Our products are not a substitute for professional veterinary care. Recovery cones and grooming products should be used as directed by your veterinarian.

Purrlina is not responsible for injury or damage resulting from misuse of a product or failure to supervise your pet.

4. Prices and Availability

All prices are listed in US dollars (USD). Prices, promotions, and product availability may change at any time without notice. If a product is listed at an incorrect price due to an error, we reserve the right to cancel any orders placed at that price and issue a full refund.

5. Orders and Payment

When you place an order, you will receive an order confirmation email. This confirms that we received your order, not that it has been accepted. We reserve the right to refuse or cancel any order, including orders that appear fraudulent, exceed purchase limits, or contain pricing errors. If we cancel your order after payment, you will receive a full refund.

We accept major credit and debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay. Payments are processed securely through our payment providers.

6. Shipping, Returns, and Refunds

Shipping is handled according to our Shipping Policy. Returns and refunds are handled according to our Refund & Return Policy. Both policies are part of these Terms.

7. Discounts and Promotions

Discount codes and promotions are subject to their stated terms, cannot be combined unless stated otherwise, have no cash value, and may be changed or ended at any time.

8. Intellectual Property

The Purrlina name, logo, website design, text, and original content on the Site belong to Purrlina and may not be copied or used without our written permission.

9. Reviews and Customer Content

If you submit a review, photo, or comment, you confirm that it is your own and accurate. You give Purrlina permission to display and share it on our Site and social media. We may remove content that is offensive, misleading, or unrelated to our products.

10. Prohibited Use

You agree not to use the Site for any unlawful purpose, to place fraudulent orders, to interfere with the Site's security, or to copy or scrape its content.

The Site may link to third-party websites, such as social media platforms. We are not responsible for their content or practices.

12. Disclaimer

The Site and our products are provided "as is" and "as available." To the fullest extent allowed by law, we do not make any warranties beyond those stated in our policies.

13. Limitation of Liability

To the fullest extent allowed by law, Purrlina will not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or our products. Our total liability for any claim related to an order will not exceed the amount you paid for that order.

14. Your Consumer Rights

Nothing in these Terms limits any rights you have under the consumer protection laws of your state.

15. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with a new "Last updated" date. Continued use of the Site after changes means you accept the updated Terms.

16. Contact Us

Questions about these Terms? Email us at purrlina2@gmail.com.